How do my contacts call me on my Iridium Satellite Phone?
- Callers should dial their international dialing code (ie. 011 from North America), followed by your 12-digit satellite phone number. For example, if your number is (8816) 5555-1234, callers from North America should dial 011 8816 5555 1234.
How do my contacts send me text messages?
Your contacts can send you a text message from the iridium website messaging tool at http://messaging.iridium.com. Your phone must be on to receive this message.
Text Messaging Help.pdf (123.3kB)
How do I dial back to North America?
1. Enter the '+' symbol on the display by pressing and holding the [0] key until the '+' symbol appears.
2. Enter the country code (1) for the country you are calling (the country code for both Canada and US is '1').
3. Enter the area code.
4. Enter the telephone number.
For example, to call (905) 272-5665 dial +1 905 272 5665
How do I re-attach the antenna? What if it is loose?
Press the "release" button. Ensure the antenna in the down position. Click the antenna into place and let go of the release button simultaneously.
How do I access my voicemail?
- Dial your Iridium handset number or 8816-629-90000.
- Wait for voice prompt.
- Enter the number you are trying to reach (ex. 8816-314-XXXXX) if you dialed the access number.
- Interrupt voicemail greeting by pressing *. (Start here if calling phone directly)
- Wait for prompt to enter password.
I am unable to make satellite calls
- Check the phone: Verify the phone is powered on.
- Check the SIM card: Verify the SIM card is inserted correctly.
- Check the antenna: The antenna needs to be fully extended, attached correctly, and have a clear line of sight to the sky.
- Check the signal strength meter: If signal is weak, move to an open space with a clear line of sight.
- Confirm correct dialing pattern is being used: All satellite calls must begin with 00 or the '+' sign.
- Confirm that the number dialed is valid: Check the number you are trying to reach.
I am unable to receive calls
- Check the phone: Verify the phone is powered on.
- Check the antenna: The antenna needs to be fully extended, attached correctly, and the call is being made in a clear line of sight to the sky.
- Check the signal strength meter: If signal is weak, move to an open space with clear line of sight.
- Check the dialing pattern: Confirm the caller is using the correct dialing pattern.
- Check the ringer: Verify ringer is on.
- Press Menu key to Phone set-up. Press ok.
- Press Menu key again, to Adjust Ring Volume. Press ok.
- Press up arrow to increase volume and down arrow to decrease volume.
I am unable to turn the phone's power on.
- Press and hold the power key for three seconds to turn the phone's power on.
- Check the battery. Is it charged and properly attached? Are the contacts clean and dry? Is the battery holding a charge?
I don't have a signal.
- Check the phone: Verify the phone is powered on.
- Check the antenna: The antenna needs to be rotated towards the sky and extended.
- Make sure that the antenna is firmly locked into the back of the phone. The antenna sometimes loosens during shipping:
- Make sure the antenna is in the down position (the white dots will be lined up).
- Press the button on the top of the phone by the antenna while locking the antenna into place.
- The antenna should be able to rotate, but should also stay in the position you leave it. The antenna should not rotate down on its own.
- Make sure that there are no obstructions to the antenna, such as trees or buildings.
The battery won't charge.
- Check the charger. Is it properly connected? Are the charger's contacts clean and dry?
- Check the battery temperature. If it is warm, let it cool before recharging.
- Check the battery contacts. Are they clean and dry?
- Is it an old battery? Battery performance declines after several years use. Replace the battery.
- Make sure you have a Motorola approved battery installed. If you see Invalid Batt. in the display, you will not be able to charge this battery.
What do the colored lights mean?
- Alternating Red and Green: An incoming call.
- Flashing Green: You are receiving a signal from the satellite, and can place and receive calls.
- Flashing Yellow and Red: You did not successfully register with the satellite and cannot receive any incoming calls. Your SIM card may be inserted incorrectly, may not be inserted, or you may be in a restricted area.
- Flashing Red: Service is not available.